* IT Help - Remote and In-Person Support

IT Help Home

Click the IT Help Home button in the top-left of the screen anytime to access IT Help's homepage.
Note: On a phone you have to click the menu icon first.

Or type in the address bar: cscc.edu/ithelp

IT Help Home button takes you to the IT Help homepageThe "Request help" button opens a ticket in the IT systemthe "Find answers" button takes you to the knowledge base where you can search for answersEmail, phone number, and hours of the IT Support center is found under "IT support contact info" section on the left side of the pageHours and location for in-person technology support is found under "IT support contact info" section on the left side of the page


You can submit a ticket with your IT questions or problems 24/7, but the tickets are only serviced when the IT Support Center is open. 

Hours and contact information can be found at the IT Help Home page - cscc.edu/ithelp

See the Remote support section below for more.

How do I find answers online?

Available 24/7 - Click the Find Answers button on the IT Help Home page - cscc.edu/ithelp

Search for answers to your IT questions and issues in the IT Knowledge Base.

What kind of self-help information is available?

The IT knowledge base is full of common IT support articles such as:

How do I contact IT support?

Contact information and hours can be found at the IT Help Home page - cscc.edu/ithelp

You can request help by phone, email, or online ticket to the IT Support Center.

What kind of remote help is available?

The IT Support Center technicians can help with things like:

  • Trouble logging in
  • Student Blackboard help
  • Printing assistance
  • Device management
  • And more

How do I find in-person IT support?

In-person support is provided in the Center for Technology and Learning (TL) on the Columbus Campus in the Cyber Café (TL Lobby) and Computer Commons* (TL 116).

Open this campus map to locate the TL building:
Campus map

Hours can be found at the IT Help Home page - cscc.edu/ithelp.

What kind of in-person help is available?

The Frontliners can assist with: 

  • Laptop and hardware issues
  • Installation of approved software
  • Wi-Fi connectivity issues
  • Accessing your CSCC email  
  • And more

* The Computer Commons is a computer lab available to all current students. Students can visit during open hours to use a computer to work on school work or print out class materials.

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Article ID: 29
Created
Thu 9/19/19 9:49 AM
Modified
Wed 3/13/24 11:50 AM

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