* IT Help - Remote and In-Person Support

Summary

For IT issues, contact the IT Support Center (x5050) or head to the Cyber Cafe (TL 116) to talk to a support technician

Body

IT Help Home

Click the IT Help page's Home button in the top-left of the screen anytime to access the IT's home page.
Note: On a phone you have to click the menu icon first.

Or type in the address bar: cscc.edu/ithelp

Columbus State's IT support team is here to help!

Columbus State technicians can help with your technology issues and questions both remotely and in-person:

Remote support - contact us online, by phone, or email
In-person support - on Columbus and Delaware campus
Self-help articles - videos and written guides - available 24/7

Remote support (IT Support Center)

What kind of remote help is available?

The IT Support Center technicians can help with things like:

Trouble logging in
Columbus State email account setup
CSCC wireless internet (Wi-Fi)
Self-Service and Blackboard
Other campus technology

What are remote support hours?

Note: Hours may vary during breaks or campus closures.

Regular hours:

Weekdays	7:30am - 10pm
Saturday	9am - 6pm
Sunday	1pm - 9pm

How do I contact remote support?

	Request help online
	helpdesk@cscc.edu
	(614) 287-5050

In-person support (IT Frontliners)

* The Computer Commons is a computer lab available to all current students. Students can visit during open hours to use a computer to work on school work or print out class materials.

What kind of in-person help is available?

The Frontliners can assist with:

Laptop and hardware issues
Installation of approved software
Wi-Fi connectivity issues
Accessing your CSCC email
Self-service and Blackboard
And more

What are in-person support hours?

Note: Hours may vary during breaks or campus closures.

Regular hours for Columbus Campus:

Computer Commons (TL 116):

Weekdays	7am - 10pm
Saturday	8am - 9pm
Sunday	9am - 6pm

Cyber Café (TL lobby):

Weekdays

8am - 6pm

Regular hours for Delaware Campus:

Monday - Thursday	7am - 8pm
Friday - Saturday	8am - 1pm
Sunday	Closed

How do I find in-person support?

Columbus Campus:

In-person support is provided in the Center for Technology and Learning (TL) on the Columbus Campus in the Cyber Café (TL Lobby) and Computer Commons* (TL 116).

See this campus map to locate the TL building:

Delaware Campus:

In person support is provided in the Learning Center in Moeller Hall.

Delaware Campus on Google Maps

How do I contact in-person support?

Columbus Campus	(614) 287-5846 (614) 287-5847
Delaware Campus	(740) 203-8310

Self-help articles (IT Knowledge base)

How do I find answers online?

Click the Knowledge base button in the menu bar anytime.

Or search for answers to your IT questions and issues in the IT Knowledge Base.

What kind of self-help is available?

The IT knowledge base is full of common IT support articles such as:

Details

Article ID: 29

Created

Thu 9/19/19 9:49 AM

Modified

Wed 8/21/24 1:57 PM

* IT Help - Remote and In-Person Support

Summary

Body

IT Help Home

Columbus State's IT support team is here to help!

Remote support (IT Support Center)

What kind of remote help is available?

What are remote support hours?

Regular hours:

How do I contact remote support?

In-person support (IT Frontliners)

What kind of in-person help is available?

What are in-person support hours?

Regular hours for Columbus Campus:

Computer Commons (TL 116):

Cyber Café (TL lobby):

Regular hours for Delaware Campus:

How do I find in-person support?

Columbus Campus:

Delaware Campus:

How do I contact in-person support?

Self-help articles (IT Knowledge base)

How do I find answers online?

What kind of self-help is available?

Details

Details

Related Articles

Related Articles (9)