IT Help - Remote and In-Person Support

IT Help Home

Click the IT Help Home button in the top-left of the screen anytime to access IT Help's homepage.
Note: On a phone you have to click the menu icon first.

Or type in the address bar: cscc.edu/ithelp

 

What type of help is available?

Self-help (knowledge base)

Available 24/7 - found at the IT Help Home page - cscc.edu/ithelp

Click the Find Answers button to search the knowledge base full of common IT support articles such as:


Remote help (phone, email, or online ticket)

Contact information and hours can be found at the IT Help Home page - cscc.edu/ithelp

Click the Request Help button to submit a help ticket or email / call the contact information in the IT Support Contact Info section.

The IT Support Center technicians can help with things like:

  • Trouble logging in
  • Student Blackboard help
  • Printing assistance
  • Device management
  • And more

In-person help (IT frontliners)

Hours can be found at the IT Help Home page - cscc.edu/ithelp

In-person support is provided in the Center for Technology and Learning (TL) on the Columbus Campus in the Cyber Café (Lobby) and Computer Commons* (TL 116).

A mask must be worn when on campus. Technicians follow best practices in the social distancing and health protocols. 

The Frontliners can assist with: 

  • Laptop and hardware issues
  • Installation of approved software
  • Wi-Fi connectivity issues
  • Accessing your CSCC email  
  • And more

* The Computer Commons is a computer lab available to all current students. Students can visit during open hours to use a computer to work on school work or print out class materials.


 

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Details

Article ID: 29
Created
Thu 9/19/19 9:49 AM
Modified
Mon 12/6/21 11:19 AM