IT Help Home
Click the IT Help Home button in the top-left of the screen anytime to access IT Help's homepage.
Note: On a phone you have to click the menu icon first.
Or type in the address bar: cscc.edu/ithelp
What type of help is available?
Self-help (knowledge base)
Available 24/7 - found at the IT Help Home page - cscc.edu/ithelp
Click the Find Answers button to search the knowledge base full of common IT support articles such as:
Remote help (phone, email, or online ticket)
Contact information and hours can be found at the IT Help Home page - cscc.edu/ithelp
Click the Request Help button to submit a help ticket or email / call the contact information in the IT Support Contact Info section.
The IT Support Center technicians can help with things like:
- Trouble logging in
- Student Blackboard help
- Printing assistance
- Device management
- And more
In-person help (IT frontliners)
Hours can be found at the IT Help Home page - cscc.edu/ithelp
In-person support is provided in the Center for Technology and Learning (TL) on the Columbus Campus in the Cyber Café (Lobby) and Computer Commons* (TL 116).
A mask must be worn when on campus. Technicians follow best practices in the social distancing and health protocols.
The Frontliners can assist with:
- Laptop and hardware issues
- Installation of approved software
- Wi-Fi connectivity issues
- Accessing your CSCC email
- And more
* The Computer Commons is a computer lab available to all current students. Students can visit during open hours to use a computer to work on school work or print out class materials.