Multi-factor authentication with Duo

Duo MFA 2FA Alt-text IT-articles

What is multi-factor authentication?

Multi-factor authentication (MFA), sometimes referred to as two-factor authentication (2FA), is a method where users obtain access by providing two separate factors to identify themselves.

Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password.

shows overview of how DUO works: after you enter your password, you provide proof that it's you on your phone, then you get access

For more information and frequently asked questions, read IT Security's page on Duo MFA

How Duo works

Using Duo MFA

Registered students and employees will be automatically enrolled in Duo. You will receive an email from Duo Security with setup instructions, or be prompted to set up your account when logging into an MFA-protected application (like Cougarweb Self-Service).

Who needs to use MFA?

All employees and students are required to use MFA with Duo.

Setup - Enroll with Duo

When prompted, complete enrollment to access your account.

Follow these instructions to setup Duo on your cell phone and connect to your CSCC account:

How to Enroll in MFA with Duo

Note: If you do not have a cell phone, please contact the IT Support Center at 614-287-5050.

Authenticate using Duo

After you are enrolled:

When you are logging in, you will see a prompt similar to one of the images below. (See video in How Duo works section above.)

First option- Universal prompt: If this pops up, check your mobile device for a push notification and approve it.

Second option- Traditional prompt: If this message appears, click Send me a Push, then check your mobile device for a push notification and approve it.

For detailed instructions, or questions on authentication methods see:

Authenticating with the Duo Prompt

Manage your Duo devices

Visit Duo Device Management to manage your duo authenticating devices.

You can register as many devices as you want during the initial enrollment process, including smartphones, and tablets. You can register another device from the Duo Self-Service portal once you have completed the initial registration process.

IT recommends registering a minimum of two devices, both your mobile and laptop. If you lose one of your devices, you can always use the secondary tool to control secure devices.

Note: Face ID / Touch ID are not available in Duo Self-Service.

Questions or Issues

Duo MFA - Columbus State's IT Security page - includes information and frequently asked questions.
Common Issues - common Duo issues and their solutions.
Duo Help Center Knowledge base - search the knowledge base for answers.

Need IT Support?

		Contact support: (614) 287-5050 \| helpdesk@cscc.edu
		Visit in-person: Computer Commons (TL / MO)
		Hours and information: About Us

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