How to Change your Columbus State Password

Security notice:

  • Enroll in Multi-Factor Authentication with Duo to protect your account.
  • Changing passwords every 90 days is recognized as a best practice for keeping good security on an account.
  • Columbus State will never send an email asking for username and password verification. 

Video instructions for password change

Written instructions for password change

Step 1: Go to and Log in (a) or click Forgot Your Username / Password (b) above the Log In button

a) Log In - do this if you know your current password, and it is not expired.

b) Forgot Your Username / Password - if you have forgotten your password, or it has expired.

Choosing this will prompt you to verify your identity by:

  1. Entering your Cougar ID number or full Social Security Number and then your last name, then click Discover.
    *Enter your last name in all lowercase letters, and if your last name has a hyphen or space, leave them out.
    Shows the discover / activate page with a text box for Cougar ID or SSN followed by a text box for last name
  2. Answering your security questions.
    * Answer in all lowercase letters and leave no spaces between words.
    the discover page asking your secret questions with a text box for your answer

Step 2: Once authenticated, you will see this page to set a new password and/or secret questions:

 change password website with text boxes for a new password and secret questions

  1. If your secret questions are filled in, and you still know the answers, you can just fill in the New Password and Retype New Password boxes. 
  2. If there are any secret questions you don't know the answer to, you can change those as well.

 Password complexity requirements:

  • Password has not been used before
  • 8 to 60 characters in length
  • begins with a letter
  • at least 1 upper case letter
  • at least 1 lower case letter
  • at least 1 number
  • No special characters

Step 3: Click the Update button at the bottom to save changes.

 Once your password is updated, you must also update your password on any wireless devices connected to CSCC's wireless network. You must also update your password if you sync email/calendar.


IT Help

Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.

Was this helpful?
0 reviews
Print Article


Article ID: 11
Thu 9/12/19 12:37 PM
Tue 8/1/23 10:17 AM
Add Comment(s)
embedded video in Kaltura

Related Articles (4)

For IT issues, contact the IT Support Center (x5050) or head to the Cyber Cafe (TL 116) to talk to a support technician
Use Columbus State's password change website to discover your login name and/or reset your password.
Enroll in MFA: push notifications on your phone verify your identity
What to do when you receive a suspicious email