How to Decrypt an Email

Email encryption

When sensitive information is detected in an email sent from a Columbus State account to an external recipient, the email will be automatically encrypted. Which means the recipient will need to enter a one-time code (from a separate email) to decrypt and view the message.

 

How to decrypt and read the email

  1. The external recipient will receive an email letting them know they have an encrypted message like below:


     
  2. Click Read the message - a new page will load:


     
  3. Click Sign in with a One-time passcode - A passcode will be sent to the same email address that the encrypted email was sent to.


     
  4. Retrieve that 8 digit code from your email, then go back to the page requesting the passcode and paste in the 8 digit code.
     
  5. The encrypted email will now open.
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Article ID: 570
Created
Wed 5/19/21 2:30 PM