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What is email encryption?
When sensitive information is detected in an email sent from a Columbus State account to an external recipient, the email will be automatically encrypted. Which means the recipient will need to enter a one-time code (from a separate email) to decrypt and view the message.
How to decrypt and read the email
- The external recipient will receive an email letting them know they have an encrypted message like below:
- Click Read the message - a new page will load:
- Click Sign in with a One-time passcode - A passcode will be sent to the same email address that the encrypted email was sent to.
- Retrieve that 8 digit code from your email, then go back to the page requesting the passcode and paste in the 8 digit code.
- The encrypted email will now open.