Add a Message to your Bookings Confirmation Email

Tags Bookings

In Bookings, you can set up reminder emails that will be sent to students before their appointments. You can also include Additional Information with HR's message on COVID safety.

Open the Service details windows

  1. Open your Bookings calendar by signing in to

  2. Click Services in the left menu.

  3. Click the Edit icon next to the appropriate service in your list.

Note: You will need to update all services in your list one by one since they each have their own email confirmations.


Add a reminder

  1. Scroll down to the Reminders and Confirmations section. Make sure you have one (or more) reminders setup here for the student. Even something simple like... “Just a quick reminder! Your appointment is coming up soon.” will work.

    Note: This section is for your message, not HR’s.

  2. If you need to add one, click Add an email reminder.

  • Choose your timeframe
  • Select Customer in the drop-down
  • Add a short message
  • Click Save


Add HR's template to Additional information 

  1. Personalize the attached Word template with your department’s information and format as needed. 

  2. In Bookings, directly below the reminders, find the Additional Information for Email Confirmation box. 

  3. Remove any existing text, then copy and paste the personalized template text from step 1 into it.

  4. Scroll down to see how it looks, then click Save at the top.

  5. Create a fake appointment on the student-facing page to verify that the Bookings page and email confirmation both look correct for your students.

  6. Then repeat these steps for each of your services.

Note: The HR information will populate in the student’s confirmation email below the date and time.

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Article ID: 556
Wed 5/12/21 2:31 PM
Thu 5/13/21 9:14 AM