What is VPN remote access?
The Columbus State virtual private network (VPN) provides remote employees with easy access to resources that are normally only available on-campus. These resources include network drives, campus printers, and select websites. The VPN also helps IT manage updates and technical support for your device.
Employees will use Cisco Secure Client to sign in to the VPN and then use their Duo enrolled mobile device to verify the account for multi-factor authentication (MFA).
Connect to the VPN
- Open the Cisco Secure Client. This can be found in your Start menu (on Windows) or in the Applications folder (on Mac).
- The client will automatically connect to asa.cscc.edu and select the CSCC_Duo group. Do not edit the selected group.
You may see these windows open in the background as they connect:
- When the login window comes up, enter your Columbus State username and password.
- Verify your account with Duo multi-factor authentication (MFA), by selecting Send Me a Push or Enter a Passcode.
NOTE: If this your first time using MFA, follow the online instructions to register and/or enroll a mobile device.
- Approve the Duo MFA verification request on your enrolled device.
- You will now be connected to the Columbus State VPN.
Note: The VPN will automatically disconnect after you shut down your computer or it goes to sleep. You can follow these steps again to reconnect.
Disconnect from VPN
- Open Cisco Secure Client.
- Select Disconnect.
FAQs
Who can connect to the VPN?
The VPN is available for
employees who have a Columbus State provided laptop (PC or Mac). It is not an option for students at this time; however, students (and employees) can access the
Virtual Desktops (VMWare) if needed.
Do I need an internet connection to use the VPN?
Yes. The VPN establishes a secure and private connection between your computer and the CSCC network through the internet. If working remotely, you must establish a connection to the internet before connecting through the VPN client.
Should I connect to the VPN on campus?
No. VPN is only required when working off campus. On-campus you will hard-wire your device to the network using the Ethernet (internet) cable found in your office or connect to the
CSCC wireless network if you are away from your desk.
How long can I stay connected to VPN?
For security purposes, your VPN session disconnects if you shut down your computer or it goes to sleep. Simply reconnect to create a new VPN session when you log in again.
How can I tell if my VPN login was successful?
After you sign-in and complete the MFA authorization through Duo, a pop-up notification will appear to tell you if you successfully connected.
Example: Connected
Example: Not connected
How can I tell if I am still connected to the VPN?
If you are connected, you will have access to your network drives- Home Directory (S:) and Share Directory (V:). You will also see the VPN icon with a small lock on your taskbar (near the clock) when you are connected.
Windows:
Mac:
What should I do if my VPN login was unsuccessful?
If you are unable to connect to the VPN, contact the IT Support Center at 614-287-5050 for assistance.
What should I do if my computer does not have the VPN?
If you are an employee with a Columbus State provided laptop, but you do not see the VPN client on your machine, there are a number of things that could be happening. You might simply need the application installed or your computer might need updates first. Contact the IT Support Center at 614-287-5050 for assistance.
IT Help
Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.