Jabber: Off-Campus Phone Access

What is Jabber?

Cisco Jabber is a communication platform that allows employees to access their CSCC phone number from a browser-based or mobile app solution. It can be used to make and receive calls, as well as access voicemail. A headset or microphone and speakers are required when using Jabber on a PC or Mac.

When using Jabber, set up E911 in case of emergency calls: E911 Remote Location Manager (RLM)


The College’s IT Department recently began installing an E911 Remote Location Manager (RLM) on College-issued employee laptops in order to comply with federal regulations for 911 service for employee use of Jabber.

The College is unable to ensure the RLM is installed on the personal devices of employees using Jabber. However, RLM is available for download by employees for use on personal devices to assist in providing location information to 911 services. It is incumbent upon employees to ensure that location information is correct and up to date on both College-issued devices and personal devices, including desktops, laptops, cell phones, and other electronic devices. Keeping your location information current in RLM is important to ensure your safety in case of an emergency.

The College does not recommend employees to use Jabber to call 911 in the event of an emergency on either College-issued devices or personal devices. Land lines and most cell phones provide more up to date and accurate location information to 911 services.

Read more and learn how to add your location address here: E911 Remote Location Manager (RLM).  If you have any questions, contact the IT Support Center at 614-287-5050, or email helpdesk@cscc.edu.


Install Jabber

Click below to learn how to install Jabber on your device: 


Using Jabber

Click below to learn how to use Jabber on your device: 

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Article ID: 196
Fri 3/13/20 12:42 PM
Wed 11/16/22 1:22 PM