Install and Setup Jabber for Android

For more information on Jabber or how to use it, see the related articles.

Install Jabber

1. On your Android device, get the Cisco Jabber app 
   Alternatively, you can open the Play Store on your device then search for Cisco Jabber
   
2. Tap Install
   
3. Once the installation is complete, tap Open
    
4. Read the notices and license terms and tap Accept


5. Swipe left on the info screens and then tap Get Started
   
   
6. Cisco Jabber will ask you the following series of questions (Bold answers must be selected to make calls)
    
   1. Allow Cisco Jabber to access your contacts? - Click Deny - This syncs with your contacts on your phone and has been know to cause issues using the CSCC directory in Jabber
       
   2. Allow Cisco Jabber to record audio? - Select either Deny or Allow
       
   3. Allow Cisco Jabber to make and manage phone calls? - Select Allow
       
   4. Allow Cisco Jabber to access photos, media, and files on your device? - Select either Deny or Allow
       
   5. If you have battery power saving settings turned on for your phone, Select Exclude to have it exclude this app

Jabber setup

 Sign In

1. Type in your CSCC employee email address and tap CONTINUE
   
2. Type in your CSCC network password and tap Sign In
   
3. Tap Settings to update your voicemail credentials
   
4. Type in your CSCC network username (not email address) and password then tap Apply
   
5. Tap OK or Cancel to enable or disable biometric authentication with Jabber

 Turn Video OFF by Default

1. Tap your initials in the top left

2. Click on Settings > Call Option and select Use Audio Only

 Sign Out

1. Tap your initials in the top left

2. Click Sign Out at the bottom

Using Jabber

For details on using Jabber, see the article: Use Jabber on a Phone or Tablet

IT Help

Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.