CSCC Computer Refresh FY26

Overview 

• Employees with eligible devices will be contacted to inform them that they will receive a new desktop or laptop computer that includes Windows 11. 
   
• If you have a Dell Desktop PC, you may be scheduled to receive a One Device laptop kit that meets the latest hardware and software requirements. 
   
• If you receive a new computer, your current desktop or laptop will need to be returned during the refresh period.
   
• Eligible employees will be able to schedule an equipment pickup (or request installation if they are moving from a desktop computer to a OneDevice laptop kit).
   
• If you have any questions, please reach out to your department's Executive Point-of-contact (POC).

Next Steps: What to expect if you get a new device

Step 1:  Notification 

You will receive an email from IT and/or your department's POC to schedule your equipment pickup or Installation. 
 

Step 2: Schedule your pickup or installation appointment

If you require a new device to upgrade to Windows 11, you will book an appointment to get on the upgrade schedule. 

   a.  Login to the Computer setup and installation Booking page

   b. Choose the option that works best for you and select a date/time for your appointment:
         Option-1: pick up from the Smart lockers in UN-006 
         Option-2: pick up from the Computer Commons in TL-116 
         Option 3: Schedule equipment Installation assistance from the ITSC

    c. You will receive an email confirmation that confirms your booking. If you need to change your appointment, please contact the IT Support Center at 614-287-5050.
 

Step 3: Prepare for your appointment

To help ensure an efficient computer swap, please perform the following after you have scheduled your appointment: 

• Back up all files to OneDrive, the Network Drive(s) or other approved CSCC cloud-storage. Learn more here: See the Data Storage: Best Practices or reach out to IT for assistance.

• Remove personal applications and files.

• Acknowledge you have received and scheduled your equipment pick-up plan. 

• IT will prepare your new computer with the updated Windows 11 operating system.

Step 4: On Pick-up or Installation Day

• Bring your current laptop (if applicable) to the IT Team at your assigned date & time. 

• Receive your new device and sign the "receipt."

• If applicable, a brief orientation can be provided upon request. If you have additional questions, please reach out to Shawn Craft 

• NOTE: You must complete Step 4 (below) while you are on campus to activate your device! 

Step 5: After your appointment (On campus)

• Log in with your CSCC username and password to complete setup and confirm everything works before leaving Campus.

• Contact the IT Support Center at 614-287-5050 or email helpdesk@cscc.edu if you experience any issues with the new device. 

• IT will be available for any follow-up questions or additional support after your scheduled appointment. 

• Learn more about the features in Windows 11 here: Windows 11: Intro

Step 6:  Provide your feedback

• A feedback survey will be sent shortly after you've successfully moved to your new computer.