Video Conferencing: Issues and FAQs

Issue:

The video or audio is choppy in my Teams or Zoom meeting.

Solution:

1. Make sure you are using Teams or Zoom directly on your computer, not through a virtual machine.
    
2. If you're on a home network, make sure your other devices aren't occupying the bandwidth.
   Major culprits for bandwidth usage are video streaming, online gaming, and Internet calls.
    
3. Turn off the video in your meeting to lower bandwidth usage.
   • In Teams - click the ellipsis then Turn off incoming video (this turns off your view everyone else's video)
   • In Zoom - select Enable stop incoming video feature within the Video Settings.
      
4. Make sure your connection meets the minimum requirements for video conferencing.
   • Try this free internet speed test or
   • Check with your ISP (internet service provider)