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Communication & Collaboration
Video Conferencing: Issues and FAQs
Video Conferencing: Issues and FAQs
Tags
WebEx
Teams
Faculty
Student
Question:
The video or audio is choppy in my Teams or WebEx meeting. How can I fix that?
Answer:
Make sure you are using Teams or WebEx
directly on your computer,
not through a
virtual machine
.
If you're on a home network, make sure your other devices aren't occupying the bandwidth.
Major culprits for bandwidth usage are video streaming, online gaming, and Internet calls.
Turn off the video in your meeting to lower bandwidth usage.
In
Teams
- click the ellipsis then
Turn off incoming video
(this turns off your view everyone else's video)
In
WebEx
- on a desktop, turn your video off by clicking the camera icon. On the mobile app, select the option to switch to an audio-only meeting.
Make sure your connection meets the
minimum requirements
for video conferencing.
Try this free
internet speed test
or
Check with your ISP (internet service provider)
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Details
Article ID:
402
Created
Mon 6/1/20 2:52 PM
Modified
Fri 3/11/22 2:26 PM
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Check out this knowledge base article I found in the Columbus State Community College knowledge base. https://td.cscc.edu/TDClient/68/Portal/KB/ArticleDet?ID=402 Video Conferencing: Issues and FAQs Fix issues with choppy video or audio