Clear Cache and Cookies to Resolve Website Issues

Firefox, Chrome, and Edge browsers

Step 1) On the major browsers, you can use the keyboard shortcut Control + Shift + Delete (Command + Shift + Delete on Mac) to bring up a box to clear cache and cookies.

Step 2) Click the browser you're using below for browser specific instructions:

 Mozilla Firefox

3) Make sure Time Range is set to Everything

4) Make sure Cookies and Cache are checked

5) Click Clear Now at the bottom

For more information, see Clear cookies and site data in Firefox

 Google Chrome

3) Make sure Time Range is set to All Time

4) Check Cookies and other site data and Cached images and files

5) Click Clear Data at the button

For more information, see Clear, enable, and manage cookies in Chrome

 Microsoft Edge

3) Check Cookies and saved website data

4) Check Cached data and files

5) Click Clear at the bottom

For more information, see Delete cookies in Microsoft Edge

Safari browser on Mac

On Safari the keyboard shortcut does not work. Follow the instructions below:

Safari

1) In the Safari app on your Mac, choose Safari > Preferences, click Privacy

2) Click Manage Website Data...

5) Select the websites to clear and click Remove or click Remove all to clear everything.

For more information, see Manage cookies and website data in Safari on Mac

IT Help

Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.