Clear Cache and Cookies to Resolve Website Issues

Why clear cache and cookies?

Sometimes, issues on websites can be fixed by clearing bad cache or cookies from your computer.

Firefox, Chrome, and Edge browsers

Step 1) On the major browsers, you can use the keyboard shortcut Control + Shift + Delete (Command + Shift + Delete on Mac) to bring up a box to clear cache and cookies.

Step 2) Click the browser you're using below for browser specific instructions:

Safari browser on Mac

On Safari the keyboard shortcut does not work. Follow the instructions below:

IT Help

Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.

Was this helpful?
0 reviews
Print Article


Article ID: 24
Wed 9/18/19 12:17 PM
Mon 9/11/23 12:02 PM
Add Comment(s)
IT Help footer