Clear Cache and Cookies to Resolve Website Issues


Step 1) On the major browsers, you can use the keyboard shortcut Control + Shift + Delete (Command + Shift + Delete on Mac) to bring up a box to clear cache and cookies.

Then click the browser you're using below for browser specific instructions:

2) Make sure Time Range is set to Everything

3) Make sure Cookies and Cache are checked

4) Click Clear Now at the bottom

For more information, see Clear cookies and site data in Firefox

2) Make sure Time Range is set to All Time

3) Check Cookies and other site data and Cached images and files

4) Click Clear Data at the button

For more information, see Clear, enable, and manage cookies in Chrome

2) Check Cookies and saved website data

3) Check Cached data and files

4) Click Clear at the bottom

For more information, see Delete cookies in Microsoft Edge

1) In the Safari app on your Mac, choose Safari > Preferences, click Privacy

2) Click Manage Website Data...

3) Select the websites to clear and click Remove or click Remove all to clear everything.

For more information, see Manage cookies and website data in Safari on Mac

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Article ID: 24
Wed 9/18/19 12:17 PM
Fri 8/26/22 10:31 AM