Blackboard: Why Can't I Log in?

 System issues: check for Blackboard outages at status.blackboard.com

Who has access to Blackboard?

Only currently enrolled* students have access to Blackboard. If you are a student and you have not registered for any classes, then you will not have access to Blackboard.

*Currently enrolled means the student is enrolled in a course for the ongoing or upcoming semester.


Blackboard is used for:

  • Course materials
  • Course assessments
  • Course collaboration

Blackboard is NOT used for:

Click the links for more information about these functions that are located outside of Blackboard:


Common login issues

Most Blackboard login issues are the result of one of the following issues.

  1. Clear out any saved usernames and passwords from your browser and enter them fresh
     
  2. Make sure your CAPS LOCK key is not on
     
  3. Try logging into Self-Service
    • If you cannot log into Self-Service, then you might be entering the wrong username or password. Try looking up your username and/or resetting your password, then try to log into Blackboard again.
    • If you can log into Self-Service, then you know you are entering the right username and password and there might be another issue. Please read below.

1) Did you just register today? Your account will not be added to Blackboard until tomorrow morning - around 4:00 AM. Please try to log in tomorrow - but take note: You won't see your classes yet!

2) Courses will not become active for students until 4 days before the start date of the course. So check your schedule in Self-Service and note the start date of the course. You will get access to 1st 8-week term courses before you get access to 2nd 8-week term courses.

If you have been dropped for non-payment, then your account will no longer be active in Blackboard. Check your schedule in Self-Service to ensure that you are still registered for the current term.

If you are not registered for any current or upcoming courses and the Incompletes Deadline has passed for last term, then your account will no longer be active in Blackboard.

If you are still registered for the current term, please read below.


IT Help

Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.

Was this helpful?
0% helpful - 1 review
Print Article

Details

Article ID: 23
Created
Wed 9/18/19 10:20 AM
Modified
Tue 8/8/23 2:46 PM
Add Comment(s)
no alt text needed

Related Articles (4)

For IT issues, contact the IT Support Center (x5050) or head to the Cyber Cafe (TL 116) to talk to a support technician
How to resolve common Blackboard missing course issues
Use Columbus State's password change website to discover your login name and/or reset your password.
Get started with the technical side of remote learning