What is CSCC Self Service?
All Columbus State owned and managed Macs will have an application called CSCC Self Service, which is a software catalog for macOS computers. It allows you to install, update, and troubleshoot software.
How do I use CSCC Self Service?
You can search or browse the list for applications to install yourself, or find troubleshooting information or support.
Search
Search (in the search bar at the top left) for certain applications. Be sure to log in so you can see everything available to you. Note: IT technicians may be able to see some advanced features you cannot see if they log into Self Service on your computer.
Browse
Browse by category, such as: Featured, App Store, Software, or Support.
Note: To see all available software, log in using the button on the lower left.
Featured apps
Computer Information
Even before logging in to Self Service, the Computer Information option will show in Featured items.
Click the Display button under Computer Information to show helpful information about the computer that may help IT Support troubleshoot an issue:
- General information: Computer Name, Serial Number, and Uptime
- Network: IP address, SSID, SSH, Date and Time, and Network Time Server
- Active Directory: Bound to AD, Test AD connection
- Hadware/Software: Disk Space, OS version, and Battery cycle count
Sync Computer Information
Force the system to re-sync computer information. This can be helpful in troubleshooting issues.
IT Help
Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.