Why can't I edit an Office document?
Activate / update license
If Word, Powerpoint, or Excel is giving you a message that the file can't be edited because of account permissions, it may be a licensing issue.
- Open Word.
- On the Menu Bar at the top of the screen select the Microsoft Word drop-down menu.
- Select Activate Microsoft 365 or Update License (whichever you see).
- Sign into your account using CSCC credentials. You may need to restart the office suite in order for the activation to take effect.
What else can I try?
If the above doesn't fix the issue, then you may need to sign out of Office and back in.
- Open Word and go the Word menu then Sign Out...
- Confirm you want to sign out on the pop up.
- Restart your Mac.
- Open Word and click Sign In in the upper left.
IT Help
Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.