Office for Mac: 'View Only' Permission Error


Office document won't let you edit or says your account has permission to "view only"


Why can't I edit an Office document?

Activate / update license

If Word, Powerpoint, or Excel is giving you a message that the file can't be edited because of account permissions, it may be a licensing issue.

  1. Open Word.
  2. On the Menu Bar at the top of the screen select the Microsoft Word drop-down menu.
  3. Select Activate Microsoft 365 or Update License (whichever you see).
    Two images of the Word menu open with "Activate Microsoft 365" highlighted in the first one and "Update License" in the secondhighlighted
  4. Sign into your account using CSCC credentials. You may need to restart the office suite in order for the activation to take effect.
    Sign in to Microsoft 365 window

What else can I try?

If the above doesn't fix the issue, then you may need to sign out of Office and back in.

  1. Open Word and go the Word menu then Sign Out...
    Word menu open "Sign Out..." menu option selected
  2. Confirm you want to sign out on the pop up.
  3. Restart your Mac.
  4. Open Word and click Sign In in the upper left.
    Arrow pointing to "Sign in" icon on top left

IT Help

Click on IT Help Home in the top menu at any time to view IT Support hours and contact information.
To learn more about using the IT Help Homepage, see the article on Remote and In-Person Support.



Article ID: 736
Wed 9/7/22 2:03 PM
Tue 1/23/24 1:04 PM
Add Comment(s)
Contains IT help footer