Emails Missing in Outlook Web App

What do do if emails are missing

Try these things first

If you are getting new emails on phone but not in Outlook Web App, first try:

  • Clearing cache of browser 
  • Trying a different browser 
  • Trying a different computer 

If none of those help, next:

Check the following settings:

  1. Click on Filter at the top right of the list of emails
     
  2. Make sure All is selected
     
  3. Go to Sort by and make sure Date and Newest on Top are selected
    Outlook Web app with the Filter menu open, "All" checked at the top of the menu, at the bottom of the menu, "Sort" menu is open and "Date" is selected"

 Need IT Support?

  Contact support: (614) 287-5050 | helpdesk@cscc.edu  
  Visit in-person: Computer Commons (TL / MO)  
  Hours and information: About Us  
Was this helpful?
0 reviews
Print Article

Related Articles (1)

Where Did My Old Emails Go?
Outlook automatically archives emails when then are 2 years old. Everything older than that will be available in your archive.