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Check out this article I found in the IT Help knowledge base.<br /><br /><a href="https://td.cscc.edu/TDClient/68/Portal/KB/ArticleDet?ID=133">https://td.cscc.edu/TDClient/68/Portal/KB/ArticleDet?ID=133</a><br /><br />Pearson<br /><br />Pearson technical support information