What is a Softphone?
A softphone is an application that lets you make and receive phone calls using a computer or mobile device, instead of a physical desk phone. Columbus State is replacing Jabber, the current software, with Cisco Call, which is accessible in Microsoft Teams.
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Setup Instructions
Before you start learning how to use Cisco Call for Microsoft Teams, you will need to make sure everything is set up correctly. If you are missing Cisco Call (app within Microsoft Teams) or Webex on your device, these instructions will help: Softphone: Setup Instructions.
How to use the softphone
Cisco Call will show up as an icon on the left menu in Microsoft Teams. When you select Cisco Call, it will open Webex on your computer.
- The first time you access the app, you will be prompted to sign in to Webex (using your Columbus State email and password). Then, Webex will run in the background.
From Cisco Call, you can make and receive calls, listen to voicemails, access speed dial contacts, and more.
The Webex Help Center has a great guide for use: Cisco Call for Microsoft Teams
Browse by Topic
Click a topic to learn more.
| Overview |
Learn more about Cisco Call for Microsoft Teams |
| Sign in |
Sign in to the Webex app to start using the Cisco Call integration in Teams |
| Make a call |
You can make a Webex call directly from Teams using the dialpad of the Cisco Call app |
| Voicemail Messages |
Listen to voicemails |
| Voicemail Greeting |
How to change voicemail greeting or toggle out of office message |
| Forward your calls |
Forward to another phone number or to your voicemail |
| And more |
Take a look at the Webex Help Center to answer other questions |
FAQ
Click a question to expand and show the answer:
Will my saved voicemails transfer to the new phone system?
No, any voicemails from the old system will not transfer to the new system. However, you can download the messages for your records if desired.
Learn more here:
Voicemail Inbox
What is this warning symbol "E911"?
Click on the warning symbol
to add your address so a call to emergency services can be traced.
To add your address, click on the Warning symbol, then
E911. A box will pop up asking for the required information.
Note: You should only need to enter an address if you are off campus. When you are on campus, the location will be auto-detected.
Where can I find the full list of voicemail prompts?
Can I access phone services from my personal device?
We recommend using a College-provided computer when possible. If you need to access phone services using a personal device, that is an option, but support will be on a best-effort basis only. IT can offer general guidance and setup instructions but does not have control over personal devices or the applications installed on them.