Blackboard Ultra: Trouble with Tests and Assignments

You cannot upload an assignment into Blackboard directly from Google Drive.

You will need to download the file from Google Drive onto your device and then upload it from there.

From inside Google Drive:

1. Go to File > Download
    
2. Select an appropriate file type:
   • Microsoft Word (.docx) for Docs
   • Microsoft Excel (.xlsx) for Sheets
   • Microsoft Powerpoint (.pptx) for Slides
   • PDF document for other file types
      
3. Save the file (it will either download automatically or prompt you to save it)
    
4. Upload this saved file back into Blackboard

You may have double-clicked when you started the exam. In this case you will need to contact your instructor to have your exam reset. In the meantime, remember these test-taking tips:

• Don't refresh the page, close the window, or use the browser's back button while you take a test. If you have problems during a test, contact your instructor immediately.
   
• Start your test as soon as you can. If your instructor makes a test available for three days, plan to take the test early on the first day. If you have an issue, you'll have time to contact technical support and your instructor.
   
• Read all of the instructions. If you have any trouble with your test or understanding test questions, contact your instructor immediately.
   
• Check your internet connection.
  • A wired connection is usually more reliable than a wireless connection.
  • Check with your instructor and institution before you take a test with a cellular data connection. Most institutions will advise you to avoid a cellular data connection.
     
• Don't get distracted. Some exams have a time limit. If the phone rings, let it go to voicemail.  It is better to complete the exam within the time limit than to plead your case on why you shouldn't lose points.
   
• Don't be impatient! Sometimes Blackboard Learn loads slowly. Sometimes your internet connection crawls. Sometimes you have an old computer. It can be very tempting to click twice or begin an exam before the page is finished loading. Don't give in to temptation! Be patient. Wait. Then begin your exam.

Technical issues happen.  When they happen while you are taking a test, it can be very stressful.  First, take a deep breath and try to relax.  Then follow these steps:

1. Try to access the test again. Tests are designed to allow you to pick up where you left off.
    
2. Contact your instructor to have your test reset.  Your instructor is the only person who can reset your test and allow you to take it again.

Once you have submitted an assignment, you cannot edit it. Contact your instructor to have them reset your assignment or give you another attempt. Then you can submit the correct assignment. 

In the meantime, remember these assignment tips:

• Only click "Submit" when you are ready. Once you click Submit, the assignment is submitted to the instructor and you cannot edit it. So if you are still working on your assignment, make sure you click Save instead of Submit.
   
• Don't click "Save and Close" when you mean to turn it in. Once you are ready to submit your assignment, make sure you actually click on Submit. Many students have lost points for late assignments because they never clicked the Submit button. Don't be one of them!
   
• Avoid weird file names. Try to stick with only letters and numbers in your file name. Avoid punctuation characters and other special characters.