Security: Check email quarantine

What is email quarantine?

Some messages are quarantined because they are classified as malware, spam, phishing, or bulk, or because of a mail flow rule (transport rule) in your organization.

Access quarantine:

You can check the quarantine by signing in to: 

Review quarantined emails

You can review the messages and decide whether you want to release them to one or more of the intended recipients. Any quarantined messages will load in a list so you can view information about them, such as time received, subject, and sender. 

If you see an email / sender you recognize, you can Preview message to take a closer look, or Release the email to allow it to go through to your Outlook inbox.  

quarantine list of emails with options on top highlighted: Release, delete messages, preview message

Secondary email account

If you have access to a secondary CSCC mailbox, you also have the ability to check that.

To add another account:

  1. On the right side of the quarantine page, click the Filter  button.
  2. In Recipient address field, type in the secondary mailbox account name.
  3. Click Apply.
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Article ID: 683
Mon 5/23/22 1:19 PM
Thu 9/14/23 1:44 PM