Security: Check email quarantine

Summary

How to access and review quarantined emails that were flagged as potential spam, phishing, etc.

Body

What is email quarantine?

Some messages are quarantined because they are classified as malware, spam, phishing, or bulk, or because of a mail flow rule (transport rule) in your organization.

Access quarantine:

You can check the quarantine by signing in to: https://security.microsoft.com/quarantine 


Review quarantined emails

You can review the messages and decide whether you want to release them to one or more of the intended recipients. Any quarantined messages will load in a list so you can view information about them, such as time received, subject, and sender. 

If you see an email / sender you recognize, you can Preview message to take a closer look, or Release the email to allow it to go through to your Outlook inbox.  

quarantine list of emails with options on top highlighted: Release, delete messages, preview message


Secondary email account

If you have access to a secondary CSCC mailbox, you also have the ability to check that.

To add another account:

  1. On the right side of the quarantine page, click the Filter  button.
     
  2. In Recipient address field, type in the secondary mailbox account name.
     
  3. Click Apply.

Details

Details

Article ID: 683
Created
Mon 5/23/22 1:19 PM
Modified
Thu 9/14/23 1:44 PM