Issue:
You open LockDown Browser, navigate to an exam in your course, and receive a pop-up dialog box that says:
There is a problem with the settings for this exam. Please notify your instructor that they need to access the LockDown Browser Dashboard to fix this problem.
Reason:
This means that LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam. Without knowing the appropriate settings, it cannot let you continue with the exam.
Solution:
Unfortunately there is nothing students can do to fix this error - your instructor needs to be the one to validate and fix any errors with the exam settings. Email your instructor the following (be sure to fill in the relevant information):
Dear [instructor name]:
I attempted to use Respondus LockDown Browser to take [exam name] in [course section] however I received an error that said:
"There is a problem with the settings for this exam. Please notify your instructor that they need to access the LockDown Browser Dashboard to fix this problem."
As per the instructions on this Respondus support entry at https://support.respondus.com/hc/en-us/articles/4409604162843--There-is-a-problem-with-the-settings-for-this-exam-, can you please review and/or fix the settings on this exam?
Thank you!
[your name]
Once your instructor has resolved the issue with the exam settings, you should be able to complete the exam.
You can read more about this error here: https://support.respondus.com/hc/en-us/sections/4409607115931-Student-Support