Audio Issues
If people in a meeting can't hear you, you might be muted or you might not have configured your microphone correctly.
Here are some basic troubleshooting steps you can follow:
- In your Teams meeting, look at the microphone button. If there is a line through it, your microphone is muted. Click the button to unmute yourself.
![when muted the mic has a line through the mic icon, unmuted there is no line through the mic](https://td.cscc.edu/TDPortal/Images/Viewer?fileName=9cc6d3f0-e9ab-4377-9412-ef38e626ec23.PNG)
- To verify or change your speaker, microphone, or camera settings when you’re on a call or in a Teams meeting:
- Select More options
- Then Device settings
![ellipsis menu open with "Device settings" selected](https://td.cscc.edu/TDPortal/Images/Viewer?fileName=c86446f2-6b2e-44dc-83af-22dd156ba995.png)
- Device settings will open in a sidebar on the right. Select the speaker, microphone, and camera options you want from the drop-down menus
![device settings window](https://td.cscc.edu/TDPortal/Images/Viewer?fileName=1d36f85d-bed4-45ee-a28b-7c743d67765d.png)
- If the above options do not work, make sure you are not muted on your device. For example, many laptops have a mute button for the speakers and microphone on the keyboard.
This is an example of a Lenovo laptop, but yours could look different or be in a different location.
![lenovo laptop keyboard showing mute buttons](https://td.cscc.edu/TDPortal/Images/Viewer?fileName=cc4b170e-d3bc-441c-99d9-c414f2f30bd6.png)
- If you are using a headset, it could also have its own mute/unmute button or volume controls. Double check to make sure that your headset is not muted either.
Troubleshoot microphone issues on a Mac
If you're using a Mac and you're having trouble getting your microphone to work, you might need to change one of your privacy settings.
Here's how to check:
-
Open System Preferences (or System Settings on macOS 13+)
-
Select Security & Privacy
-
Under Privacy, choose Microphone on the left
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Make sure Microsoft Teams is selected or switched ON