Manage audio settings in a Teams meeting

Tags Teams

Audio Issues

  • If people in a meeting can't hear you, you might be muted or you might not have configured your microphone correctly.

    Here are some basic troubleshooting steps you can follow: 
     
  • In your Teams meeting, look at the microphone button. If there is a line through it, your microphone is muted. Click the button to unmute yourself. 


     
  • To verify or change your speaker, microphone, or camera settings when you’re on a call or in a Teams meeting:
     
    1. Select More options 
       
    2. Then Show device settings 

       
    3. Device settings will open in a sidebar on the right. Select the speaker, microphone, and camera options you want from the drop-down menus


       
  • If the above options do not work, make sure you are not muted on your device.  For example, many laptops have a mute button for the speakers and microphone on the keyboard.

     This is an example of a Lenovo laptop, but yours could look different or be in a different location. 
     
     
  • If you are using a headset, it could also have its own mute/unmute button or volume controls. Double check to make sure that your headset is not muted either. 

Troubleshoot microphone issues on a Mac

If you're using a Mac and you're having trouble getting your microphone to work, you might need to change one of your privacy settings. 

Here's how to check:

  1. Open System Preferences

  2. Select Security & Privacy

  3. Under Privacy, choose Microphone on the left

  4. Make sure Microsoft Teams is selected

Was this helpful?
0 reviews

Details

Article ID: 245
Created
Wed 4/22/20 2:53 PM
Modified
Mon 9/28/20 10:34 AM