Starfish Requests

Title

A short description to explain the nature of a ticket.

What do you need in Starfish?

1. Access

2. Cohort Management

3. Configure Kiosk

4. Configure Service

5. Functionality/Error Code

6. Message Templates

7. User Permissions (Roles)

8. Training

9. Outreach / Communication

10. Reports

11. Other

1. Access

a. What is the Cougar ID number(s) of the person(s) needing access?

b. What is the Username(s) and Department of the person(s) needing access.

c. What do you need access to?

i. Courses & Grades

ii. High Schools

iii. Students

2. Cohort Management

Initial Cohort Request

No Yes

a. Name of your Cohort

b. Usernames of Faculty/Staff managing the Cohort

3. Configure Kiosk

a. Name of Kiosk

b. New Kiosk setup

In-person (Physical) Virtual (Web Check-in)

c. Do you want to allow Prospective Students to drop-in / check-in?

Allowing prospective students to sign in via the kiosk will give users with no account the ability to create a temporary account in the system and simultaneously sign in to the kiosk.

Yes No

d. Do you want to have the Waiting Room Displayed?

Yes No

e. Allow students to view their wait time while in the waiting room?

No Yes

Request changes to an existing Kiosk

a. Change hours of operation for virtual kiosk

b. Change greeting display text

c. Prospective Students

Activate Deactivate

d. Waiting Room visible to students

Activate Deactivate

e. What do you want the greeting text to display?

f. Provide a list of reasons a student can select for their meeting.

This should mirror reasons used in your service if you are also requesting a new service setup.

4. Configure Service

Initial Setup of a Service

a. Request initial conversation to discuss options?

No Yes

b. Name of Student Service area

c. How is this service being used? (Schedule group meetings, Schedule appointments, Kiosk check-ins)

Updates to your Service

a. To add Staff/Faculty as a member to your service please provide CID's and Username(s)

b. To add or remove Speed notes please provide list of note(s) to be added or deleted

c. To add or remove appointment reasons please provide reason(s) to add or delete the appointment

5. Functionality / Error code

a. Please provide a brief description of the issue/error you are are experiencing.

6. Message Templates

We are not able to support message templates at the individual user level, though we do offer templates that allow the raiser to insert customized comments. Message template requests must have department consensus and leadership approval.

Message Template to be updated

Email sent to student upon appointment creation

Flags

Kudo

Referral

Success Plan

To - Do

7. User Permissions (Roles)

Provide details explaining the reason for the change or addition to your user permissions. If available, provide a colleague who's permission/role you would like to have mirrored.

8. Training

If requesting general training, we offer sessions through Cornerstone each semester

a. What type of training are you looking for?

Overview Hands-on

b. Please list specific topics and items you want covered and any additional information.

c. How many will be attending this training?

d. What type of training environment is preferred?

Hybrid In-Person Virtual

9. Outreach / Communication

10. Reports

11.Other

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Please attach screenshot of error message or any additional information

Please attach any further information

File attachments associated with the ticket.

Browse...

Due Date

The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.

Estimated Hours

The amount of time, in terms of effort involved, that has been determined to resolve the ticket.

hours

Your name

Your email address

Starfish Requests

Other Fields