A short description to explain the nature of a ticket.
What do you need in Starfish?
What do you need in Starfish?
1. Access
c. What do you need access to?
c. What do you need access to?
2. Cohort Management
Initial Cohort Request
Initial Cohort Request
3. Configure Kiosk
b. New Kiosk setup
b. New Kiosk setup
c. Do you want to allow Prospective Students to drop-in / check-in?
Allowing prospective students to sign in via the kiosk will give users with no account the ability to create a temporary account in the system and simultaneously sign in to the kiosk.
c. Do you want to allow Prospective Students to drop-in / check-in?
d. Do you want to have the Waiting Room Displayed?
d. Do you want to have the Waiting Room Displayed?
e. Allow students to view their wait time while in the waiting room?
e. Allow students to view their wait time while in the waiting room?
Request changes to an existing Kiosk
c. Prospective Students
c. Prospective Students
d. Waiting Room visible to students
d. Waiting Room visible to students
This should mirror reasons used in your service if you are also requesting a new service setup.
4. Configure Service
Initial Setup of a Service
a. Request initial conversation to discuss options?
a. Request initial conversation to discuss options?
Updates to your Service
5. Functionality / Error code
6. Message Templates
We are not able to support message templates at the individual user level, though we do offer templates that allow the raiser to insert customized comments. Message template requests must have department consensus and leadership approval.
Message Template to be updated
Message Template to be updated
7. User Permissions (Roles)
Provide details explaining the reason for the change or addition to your user permissions. If available, provide a colleague who's permission/role you would like to have mirrored.
8. Training
If requesting general training, we offer sessions through Cornerstone each semester
a. What type of training are you looking for?
a. What type of training are you looking for?
d. What type of training environment is preferred?
d. What type of training environment is preferred?
9. Outreach / Communication
11.Other
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
The amount of time, in terms of effort involved, that has been determined to resolve the ticket.
hours

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