Bank Check Viewer: US Bank Checks

Location of Certificate Key

1. On the virtual machine, navigate to C:\Users\Documents\BankViewerFiles for the certificate key file.
   •  

Error Messages and Actions

1. Load Volumes. The application is unable to find volume #.
   • This error is caused when trying to search for a volume (CD) that is no longer in the CD rom. Delete the existing volumes from the application and import a new CD for searching.
      
2. When logging in as "User" the US Bank Media Viewer will not open.
   • Login to the US Bank Media Viewer as vlewis6 or another admin account.
   • Click on Admin then User Administration.
   • Delete the User account by clicking on User and then click Delete.
   • Confirm deletion by clicking Delete.
   • Click Add to add a new user account. Name the account 'user' and enter the password. Click Add.
   • Click Administer shared searches, Administer products, and Administer volumes. Click Apply to save all changes. Logout and test the new user account.
      
3. Error starting the VMware Virtual Desktop.
   • "The process cannot access the file because another process has locked a portion of the file
   • Cannot open the disk 'C:\Windows 10 x32\Windows 10 x32.vmdk' or one of the snapshot disks it depends on."
     • navigate to the folder C:\Windows 10 x32
     • Delete the lock folder Windows 10 x32.vmdk.lck
     • Restart the application

Using the Virtual Bank Computer