Support contact information and answers to frequently asked questions


Starfish - support contact information

  1. Tier 1 Support - Student Academic Success (SAS)
    all Starfish Attendance Tracking, Kiosk, and general usage and training issues
    • Allen Parsons - at 614-287-5486
  2. Tier 2 Support - IT EAI (EAINT)
    Chris Conkright -
    • Heather Crites -

The Service Request be the primary means of communications.  All Starfish requests originating in IT Support which require escalation should be routed to IT EAI.  If necessary, IT EAI will route appropriate service requests to the Starfish ticketing application. 

Frequently Asked Questions

If you have an account in Starfish, you will set up your appointment directly in Starfish. Find my Advisor in Starfish.

If you do not have a Starfish account, you may need to contact Advising directly. Please refer to the Advisor Directory on the Academic Advising website at
Starfish is capable of displaying calendar entries up to 84 days in the past and 84 days in the future.

Problem: "this session has expired"


The most common cause for this is using a bookmark to access Starfish. Use the Starfish link you see after logging into Blackboard.

The are also occasional issues with the Safari browser on Apple devices; try an alternative browser like Google Chrome.

Problem: Student can't log in to Blackboard in order to access Starfish and set up an advising appointment


Direct link to the Starfish login page

If you have been inactive for more than two years you may need to call Advising Services.

Problem: Student Account Locked error message after login

Resolution: The account has been locked by the vendor and a Starfish Administrator will contact need to resolve the issue.



Article ID: 170
Thu 2/20/20 2:14 PM
Mon 8/7/23 3:12 PM
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