Starfish: FAQ and Problem Resolution

Frequently Asked Questions

How far in advance can appointments be scheduled?

Starfish is capable of displaying calendar entries up to 84 days in the past and 84 days in the future.

How should students log in to Starfish?

Students should go to to log in to Starfish. Students should not rely on Blackboard to access Starfish.


Problem Resolution

Problem: "this session has expired"


The most common cause for this is using a bookmark to access Starfish. Use the Starfish link you see after logging into Blackboard.

The are also occasional issues with the Safari browser on Apple devices; try an alternative browser like Google Chrome.

Problem: Student can't log in to Blackboard in order to access Starfish and set up an advising appointment


Direct link to the Starfish login page

If you have been inactive for more than two years you may need to call Advising Services.

Problem: Student Account Locked error message after login

Resolution: The account has been locked by the vendor and a Starfish Administrator will contact need to resolve the issue.


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Article ID: 171
Thu 2/20/20 2:21 PM
Mon 1/9/23 3:09 PM

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