Starfish Error Resolution

Tags Starfish

Problem: "this session has expired"

Resolution:


The most common cause for this is using a bookmark to access Starfish. Use the Starfish link you see after logging into Blackboard.

The are also occasional issues with the Safari browser on Apple devices; try an alternative browser like Google Chrome.


Problem: Student can't log in to Blackboard in order to access Starfish and set up an advising appointment

Resolution:

Direct link to the Starfish login page

If you have been inactive for more than two years you may need to call Advising Services.


Problem: Student Account Locked error message after login

Resolution: The account has been locked by the vendor and a Starfish Administrator will contact need to resolve the issue.
 

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Details

Article ID: 171
Created
Thu 2/20/20 2:21 PM
Modified
Mon 10/12/20 1:42 PM

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